Refund & Returns

[Date of Last Revision: April 4, 2024]

In this section of the website is given all the information you need to know about our refund and cancelation policies.

This page is an excerpt from our Terms and Conditions. Visit this page to learn more about how to use our services and website.

1. Refunds

You acknowledge and agree that the product that we develop for you is a customized artistic digital services. Refund or replacement will not be provided in the event that you merely do not like the product after seeing the initial result.

However, if you have used up your free revisions, send as second photo as a free replacement & are still not satisfied with the service, we may refund you at our discretion.

1.1 To be eligible for refund:

Here is the list of conditions you need to meet in order to get partial/full refund. You need to meet all conditions in order to be eligible.

  1. You need to get a free quote/estimation of your photo(s) damage before placing an order
  2. Your refund request was submitted within 14 days of the order date.
  3. You sent us free replacement photo/video instead of the 1st one and still didn’t like the outcome.
  4. You cooperate with us. You explained what was wrong with the photo and used are least 3 revisions.

If you meet all the conditions listed above you are guaranteed to get partial/full refund.

1.1.1 You are not eligible for refund:

If your situation matches with any of these points below you will not get refunded. We still happy to provide you with revisions and free replacement.

  1. If you ordered our service without getting free quote/estimation by our artists prior to ordering.
  2. You changed your mind and no longer want the product.
    • After the photo is done you may not use it, but refund can’t be done.
  3. If we suspect you of extortion.

We may still decide to refund upon our discretion. 

2. Shipping Returns

We don’t ship any physical items, thus we don’t offer or process return of physical items. In case if you ordered any physical item from our partners, and had any issues with shipping or products quality, please contact them directly to resolve any issues.

3.Changes to Terms and Conditions and Other Legal Pages

We reserve the right to update or make changes to these TOS and/or any other Terms and Policies documents from time to time in our sole discretion, and we may notify you of changes by making the revised version of these documents accessible through via website, which changes will become effective immediately. Please return to these documents periodically to ensure familiarity with the latest version, so that you can determine when these documents were last revised by referring to the “Date of Revision” at the top of this page. If you do not agree with the revised Terms and Policies, you have the right and should immediately stop using the APP, your continued access or use of the APP after any changes to these documents have been posted means your agreement and consent to such changes.

We reserve the right to change the Services scope and change the fees applicable to the Services at any time for any reason in our sole discretion and without notice. We are entitled to stop or restrict provision of the Services in full or in part toward a certain user. We retain powers to discontinue provision and/or support of the Services without any prior notice.

Need further help?

Contact us with the chat or char with us about questions related to refunds and returns.

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