Refund & Returns
In this section of the website is given all the information you need to know about our refund policies.
Our refund and returns policy last 14 days.
If 14 days have passed since your purchase, we can’t offer you a refund.
To be eligible for a refund, your photos or videos must be Quoted by our team prior to the purchase. If you have ordered our service without getting a quote – we can’t refund your purchase.
If your problem refund is somehow connected to the 3-rd party issue, like a printing company or something similar we wouldn’t be able to refund your order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We don’t ship any physical items.
Contact us with the chat or char with us about questions related to refunds and returns.