Terms and Conditions

[Date of Last Revision: June 8, 2026]

Introduction

These Terms and Conditions (“Terms”) govern your use of the Rememorie website located at https://rememorie.com (the “Website”) and the photo restoration and digital wall art services we provide (the “Service”). By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or the Service.

In these Terms, “Company,” “we,” “us,” and “our” refer to Rememorie. “Client,” “you,” and “your” refer to the person or entity using the Website or ordering the Service. “Party” refers to either the Company or the Client, and “Parties” refers to both together.

We are committed to fair, transparent dealing with all clients, regardless of location. While our legal obligations vary by jurisdiction, we aim to reflect consumer protection principles that are widely recognized in both the European Union and the United States, including:

• Clear pricing — the full cost of your order, including applicable taxes, is shown before you pay.
• A fair opportunity to review and request changes — every order includes revision rounds so you can request reasonable adjustments before final acceptance.
• Defined refund conditions — refunds are not offered simply because you changed your mind, but are available where the delivered service does not reasonably match the agreed scope and all required conditions (below) are met.
• Secure payments — processed through trusted providers; we do not store your sensitive payment details.
• Privacy-first handling of your files — your photos and materials are treated as private and are not shared or published without your explicit consent.
• Good-faith dispute resolution — we aim to resolve any issue quickly and directly before it escalates.

We don’t claim to be subject to every law in every jurisdiction, but we make a reasonable effort to apply these principles consistently to all customers.

These Terms are governed by the laws of the EU, without regard to conflict-of-law principles (see Section 20).

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. By placing an order, you confirm that you meet this requirement and that you have the legal capacity to enter into this agreement.

2. Orders, Quotes, and Pricing

• Before placing an order, we recommend (and in some cases require, per Section 6) that you request a free quote or estimate so both Parties have aligned expectations about the achievable result given the condition of your source photo or video.
• Prices are displayed in advance of checkout, and the final price — inclusive of any taxes we are required to collect (see Section 4) — is shown before you complete payment.
• We reserve the right to correct obvious pricing errors on the Website and to cancel and refund any order placed at an incorrect price before work has begun.

3. Nature of the Service and Delivery

The Service is a customized, artistic digital service. Because each result depends on the condition of the source material and the creative judgment involved, we cannot guarantee a specific outcome beyond what is reasonably indicated in your quote.

Unless a physical product is explicitly stated on the product page (see Section 9), Rememorie provides digital deliverables only — we do not ship physical prints or items by default.

4. Payment, Fees, and Taxes

4.1 Payment Processing

We accept payment via major processors, including Stripe, Inc. and PayPal Holdings, Inc. Alternative payment methods, including cryptocurrency, may be accepted on request and at our discretion. We cover standard processing fees; you will not be charged additional processor fees at checkout by default.

4.2 Taxes

Tax treatment depends on your location and, where relevant, your business/consumer status:

Tax rules and rates may change without notice as a result of changes to payment provider or government requirements.

4.3 Refund Deductions

Where a refund is issued, we may deduct payment processing fees and non-recoverable taxes already remitted, which can range from 0% to 10% of the order total depending on your payment method. These fees are set by third-party payment providers and tax authorities, not by us, and may change without notice.

4.4 Billing Data

We collect and store billing information solely to comply with tax and invoicing obligations (e.g., VAT/GST reporting). This data:

• Will never be sold or shared with third parties for commercial purposes;
• Will never be published;
• Is retained only as long as required by applicable tax and accounting law;
• Is handled in accordance with our Privacy Policy.

5. Revisions Policy

Each order includes free revision rounds intended for reasonable fixes — correcting mistakes, adjusting color or tone, or making minor crop and retouching changes. Unless a different number is shown on the product page, the fair-use default is up to 5 revision rounds per order.

• Revisions correcting our error, or covering minor client-requested tweaks, are free of charge.
• Requests involving a substantial change in composition, a new creative direction, or an effectively new deliverable are treated as a new order or paid editing, not a covered revision.

• We reserve the right to decline requests that exceed fair use, or to quote them as paid additional work.

6. Refunds

We do not offer refunds simply because you no longer like the delivered result after seeing it, or because you’ve changed your mind. However, if you’ve used your free revisions, sent a replacement photo where applicable, and remain unsatisfied, you may be eligible for a refund under the conditions below — or we may offer one at our discretion even outside these conditions.

6.1 Refund Eligibility

You must meet all of the following to qualify for a partial or full refund:

1. You obtained a free quote or damage estimate before placing your order.
2. You submitted your refund request within 14 days of your order date.
3. You cooperated in good faith and clearly explained the issue, and your requests were reasonable in light of the quote you were given.
   • Reasonable: the quote indicated a good result was achievable, but the delivered quality clearly fell short.
   • Not reasonable: the quote disclosed limitations or warned that only a mediocre result was achievable, warned to proceed only if you are fine wit this, and you proceeded anyway, then expected a high-quality outcome regardless of the warning.
4. You used your included revision rounds fairly, per Section 5.
5. You provided a replacement photo or video if one was requested and necessary.

6.2 Not Eligible for a Refund

You will generally not be eligible for a refund if:

• You ordered without first obtaining a free quote or estimate;
• You simply changed your mind and no longer want the product;
• The product was already delivered, and your reason is non-use, not a quality issue;
• Your request requires a complete rework beyond the originally agreed scope (this is treated as new work, not a quality complaint);
• We reasonably suspect abuse of the revision system or bad-faith conduct, including attempted extortion (e.g., threatening negative reviews or chargebacks to extract free work beyond the agreed scope).

Even where a case falls outside these eligibility rules, we may still offer a discretionary refund, revision, or goodwill gesture.

7. Right of Withdrawal for EU Consumers — Digital Content

If you are a consumer located in the European Union, you may ordinarily have a 14-day right to withdraw from an online purchase without giving a reason. Because our Service is digital content supplied in a customized, non-tangible form that begins as soon as we start working on your order, this withdrawal right does not apply once performance has begun, in accordance with Article 16(m) of EU Directive 2011/83/EU (as reflected in EU consumer protection law).

By placing an order and requesting that we begin work before the 14-day period ends, you expressly:

• Request that performance begin immediately; and
• Acknowledge and consent that you lose your right of withdrawal once we have started, and that this consent is recorded at the time of order.

This does not affect your other rights under Sections 6 (Refunds) or 8 (Conformity), which remain in force regardless of the withdrawal waiver above.

8. Conformity and Your Statutory Rights

Nothing in these Terms limits any statutory right you may have to a remedy if the digital content we supply does not conform to what was agreed — for example, your rights under applicable EU digital content rules or equivalent consumer protection laws in your jurisdiction. Section 6 describes our contractual refund process; it operates alongside, and does not replace, any non-waivable statutory rights you hold.

9. Payment Disputes and Chargebacks

If you or someone acting on your behalf opens a dispute or chargeback with your card issuer or payment provider regarding a Fee we’ve been paid, you agree to withdraw that dispute within 24 hours of us providing evidence to the Payment Provider that the product was delivered. If you do not withdraw it, you authorize the Payment Provider to close the dispute upon our providing these Terms and proof of delivery.

You agree to indemnify us for any loss or damage we suffer as a result of your failure to comply with this section. This clause does not limit your right to pursue a legitimate refund claim under Section 6 through direct communication with us first.

10. Physical Products and Print-on-Demand (Where Offered)

Rememorie’s default offering is digital only. Where a physical print or Print-on-Demand (POD) option is explicitly offered on a product page, the following applies in addition to the rest of these Terms:

• Fulfillment model: the product page will state whether the item is (a) produced and shipped by Rememorie, (b) produced by a third party and shipped by Rememorie on your behalf, or (c) delivered to you only as a print-ready digital file for you to print independently.
• Proof and production: for physical orders, we provide a final digital proof. Production and shipping begin only once you approve the proof, or after you fail to respond within the approval window stated at checkout.
• Risk and shipping: risk of loss transfers to you once the item is handed to the carrier; we will provide tracking information.
• Defects: if a physical product is defective due to production or transit damage (verified with the carrier or producer), we will, at our option, replace it or refund its cost (certain shipping/handling costs may be excluded where stated). For third-party POD items, some remedies may be subject to the provider’s own terms, and we will help you pursue those claims.
• Cancellation window: any cancellation right for physical items will be stated at checkout; after that window, the standard refund/replacement rules in Section 6 apply.

11. Intellectual Property and License to Use the Website

Unless otherwise stated, Rememorie and/or its licensors own all intellectual property rights in the material on the Website. You may access this material for personal, non-commercial use only, subject to these Terms. You must not:

• Republish material from the Website;
• Sell, rent, or sub-license material from the Website;
• Reproduce or duplicate material from the Website;
• Redistribute content from the Website.

This does not affect your ownership or usage rights in the digital deliverable you purchase, which are governed by your specific order and Section 13.

12. User Comments and Submitted Content

Certain areas of the Website may allow users to post comments or opinions. We do not pre-screen, edit, or endorse comments before they appear, and comments reflect the views of their authors only, not Rememorie.

By posting a comment, you warrant that:

• You have the right and any necessary licenses to post it;
• It does not infringe any third party’s intellectual property, privacy, or other rights;
• It is not defamatory, obscene, or otherwise unlawful;
• It is not used to solicit business or promote unrelated commercial or unlawful activity.

You grant Rememorie a non-exclusive, royalty-free license to use, reproduce, and edit any comment you post, in any format, for purposes connected with operating the Website.

We reserve the right to monitor and remove any comment we consider inappropriate, offensive, or in breach of these Terms, and — to the extent permitted by law — we are not liable for comments posted by users.

13. Your Photos, Files, and Privacy

Please also review our separate Privacy Policy, which forms part of these Terms.

• Your uploaded photos, videos, and files are treated as private and confidential. We do not publish, share, or otherwise use them beyond fulfilling your order, except as described in Section 14 (Marketing) with your consent.
• We process personal data (including billing data, per Section 4.4) in accordance with applicable data protection law, including the GDPR where applicable, and our Privacy Policy.
• You may request access to, correction of, or deletion of your personal data by contacting us (Section 21), subject to any retention we are legally required to maintain (e.g., tax records).

14. Marketing and Portfolio Use

We only use your photos for marketing or portfolio purposes with your explicit, opt-in consent, requested at checkout or, occasionally, by direct request afterward. If you don’t opt in, your files remain private and are never used for marketing.

You may withdraw consent at any time by emailing us at the contact address in Section 21. Withdrawal will stop future use but does not retroactively remove material already published in reliance on your earlier consent, though we will make reasonable efforts to take it down on request.

15. Cookies

By using the Website, you consent to our use of cookies as described in our Privacy Policy. Cookies help the Website function properly and may include limited third-party analytics or marketing cookies, used only in a controlled way as described in the Privacy Policy.

If you do not accept the use of cookies, please discontinue use of the Website, or adjust your browser/cookie settings where available.

16. Hyperlinking to Our Content

The following types of organizations may link to our Website without prior written approval, provided the link is not deceptive, does not falsely imply endorsement, and fits the context of the linking site: government agencies, search engines, news organizations, online directory distributors (linking as they would to any other listed business), and accredited businesses (excluding soliciting non-profits, charity shopping malls, and charity fundraising groups).

We may also consider link requests from consumer/business information sources, community sites, charitable associations, directory distributors, internet portals, professional firms (accounting, legal, consulting), and educational or trade associations, where we determine the link would not reflect unfavorably on us, involves no negative history with us, and provides reasonable mutual benefit.

To request a link, email us with your name, organization, contact details, site URL, and the specific pages you wish to link to and from. Allow 2–3 weeks for a response. Approved links may use our corporate name, our URL, or another description that fits the linking context — but not our logo or artwork, absent a separate trademark license.

We reserve the right to request removal of any link to our Website at any time, and by continuing to link to us, you agree to comply with such a request.

17. iFrames

You may not frame our Web pages in a way that alters their visual presentation without our prior written permission.

18. Content Liability and Third-Party Sites

We are not responsible for content on third-party websites that link to or from our Website. You agree not to place links on your own site that could be considered libelous, obscene, or that infringe third-party rights, and to defend us against any claim arising from such content.

19. Disclaimer of Warranties

The Website and its content are provided “as is.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, regarding the Website’s accuracy, completeness, availability, or fitness for a particular purpose. We do not guarantee the Website will be uninterrupted or error-free, or that content will always be current.

Nothing in this section limits or excludes:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Any other liability that cannot lawfully be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Rememorie’s total liability to you for any claim arising out of or relating to these Terms or the Service — whether in contract, tort, or otherwise — is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, except where such exclusion is not permitted by law.

21. Indemnification

You agree to indemnify and hold Rememorie harmless from claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or content you submit, to the extent permitted by applicable law.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of the EU. Consumers who are EU residents retain any mandatory protections provided by the consumer law of their own country of residence, where applicable, regardless of this governing law clause.

Before pursuing formal proceedings, both Parties agree to attempt in good faith to resolve any dispute through direct communication (see Section 21). If unresolved, disputes will be subject to the exclusive jurisdiction of the competent courts of the EU, without prejudice to any mandatory consumer-forum rights you may hold under EU law.

23. Force Majeure

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power or internet outages, war, labor disputes, or governmental action.

24. Changes to These Terms

We may update these Terms from time to time at our discretion. Material changes will be reflected in the “Last Revised” date at the top of this page, and continued use of the Website after changes take effect constitutes acceptance of the revised Terms. Where legally required, we will provide additional notice of material changes.

25. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rememorie regarding the Service, superseding any prior agreements on the same subject.

26. Contact Us

If you have questions or concerns about these Terms, your order, or your rights as a customer, please contact us directly via the contact form on the website. We aim to resolve issues quickly and in good faith before any escalation.