Terms and Conditions

[Date of Last Revision: March 17, 2026]

Customer Protection & Fair Use Commitment

We operate with a customer-first approach and aim to provide a fair, transparent, and reliable service to all clients, regardless of location. While laws and regulations may differ between jurisdictions, we structure our service to reflect widely recognized consumer protection standards commonly applied in both the European Union and the United States of America.

What this means in practice:

  • Clear pricing and transparency: you will always see the full cost of your order before completing payment, including any applicable taxes.

  • Fair opportunity to review and request changes: every order includes revision rounds so you can request reasonable adjustments before final acceptance.

  • Defined refund conditions: refunds are not based on change of mind, but are available in cases where the delivered service does not reasonably match the agreed scope, and all required conditions are met.

  • Secure payments: payments are processed through trusted providers, and we do not store sensitive payment details.

  • Privacy-first handling of your files: your photos and materials are treated as private and are not shared or published without your explicit consent.

  • Good-faith dispute handling: if an issue arises, we aim to resolve it quickly and fairly through direct communication before escalation.

We do not claim to be subject to every law in every jurisdiction. However, we make a reasonable effort to align our practices with generally accepted consumer protection principles and to treat all customers consistently and in good faith.

If you have any concerns about your order or your rights as a customer, we encourage you to contact us directly.

These terms and conditions outline the rules and regulations for the use of Rememorie Service, located at https://rememorie.com.

You agree to the Terms and Conditions by proceeding to use the Website

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Rememorie.com if you do not agree to take all of the terms and conditions stated on this page. 

The following terminology applies to these Terms and Conditions, Privacy Statement,t and Disclaimer Notice and all Agreements: “Client”, “You” and “Yourreferrs to you, the person logging on to this website, and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, and “Us, refer to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

You agree to provide the necessary data
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Clientmost appropriatelyr for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to the prevailing law of Slovakia. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they is taken as interchangeable and therefore as referring to the same.

1. Refunds

You acknowledge and agree that the product that we develop for you is a customized artistic digital service. Refund or replacement will not be provided in the event that you merely do not like the product after seeing the initial result.

However, if you have used up your free revisions, send a second photo as a free replacement & are still not satisfied with the service, we may refund you at our discretion.

1.1 To be eligible for a refund:

Here is the list of conditions you need to meet in order to get a partial/full refund. You need to meet all conditions in order to be eligible.

  1. You need to get a free quote/estimation of the damage to your photo (s) before placing an order

  2. Your refund request was submitted within 14 days of the order date

  3. You cooperated with us and clearly explained what was wrong with the result

  4. You used the included revision rounds in a fair and reasonable manner (see Terms and Conditions for revision policy)

  5. If requested, you provided a replacement photo/video where applicable

If you meet all the conditions listed above, you are eligible to receive a partial or full refund.

1.1.1 You are not eligible for a refund:

If your situation matches any of these points below, you will not get refunded. We are still happy to provide you with revisions where applicable.

  1. If you ordered our service without getting a free quote/estimation before ordering

  2. You changed your mind and no longer want the product

    • After the digital work is delivered, non-use of the product does not qualify for a refund

  3. You request changes that require a complete rework beyond the original agreed scope (these are considered new edits, not revisions)

  4. If we suspect abuse of the revision system or bad-faith behavior (including but not limited to extortion attempts)

We may still decide to refund at our discretion.

1.2 Fee and Tax Exclusion

After receiving a refund, you will likely receive a refund excluding the tax and fees we paid. Depending on your payment method (Credit Card, Debit Card, PayPal, or anything else), fees and taxes may vary and can be from 0% up to 10% of the order total.

Please note that our fees are subject to change without notice since we just follow the regulations of the payment providers you use.

1.2.1 The differences in treating VAT / Sales Tax / GST and other taxes

Tax rules differ by jurisdiction. The price shown on the site does not always include local taxes; when a tax is legally applicable, we handle it as follows:

  • US Sales Tax, United States of America: where sales tax applies, it is included in the displayed price (we extract and remit the tax as required).

  •  EU VAT (OSS), European Union: EU VAT is not included in the displayed price; VAT will be added at checkout at the rate of the customer’s EU member state under the OSS scheme.

  • UK VAT, United Kingdom: UK VAT is not included in the displayed price and will be added at checkout where applicable.

  • CA/AU (GST), Canada/Australia: GST for Canada or Australia is not included in the displayed price and will be added at checkout where applicable.

  • Other jurisdictions: any local taxes legally required by the customer’s jurisdiction will be added at checkout.

Whether a tax applies depends on the customer’s location and tax status (e.g., business vs consumer).

1.3 Payment Processors

If you or another person on your behalf opens/commences any PayPal dispute, credit card processor dispute, or other similar dispute in relation to the payment of the Fee, you agree to close or withdraw such dispute within 24 hours of us providing you by the relevant “Payment Provider” with evidence that we have sent you the Product. We accept payments via major card processors (e.g., Stripe, Inc., and PayPal Holdings, Inc.). Alternative payment methods may be accepted on personal request if other options are unavailable (including crypto at our discretion). We cover standard payment fees — you will not be charged additional processor fees at checkout by default.

In the event you do not close or withdraw such dispute, you hereby authorize and direct the Payment Provider to close/withdraw the dispute on the provision of these terms and conditions by us to the Payment Provider,r along with a copy of the delivery of the Product by us to you.

You hereby indemnify us for any loss or damage suffered by us as a result of your failure to comply with your obligations under this clause. You are entitled to the number of revisions as stated below and in respect of the Product purchased by you.

2. Revisions

Each order includes free revision rounds intended for reasonable fixes and small edits (to correct mistakes, adjust color/tone, minor crop/retouching changes). Fair use cap: default up to 5 revision rounds per order (unless a different number is shown on the product page).

Revisions that correct our errors or are small client requests are at no additional charge. Revisions that require a major rework (substantial change in composition, new creative direction, or an entirely different deliverable) are considered a new order or paid editing and are not covered by the free revision allowance. We reserve the right to refuse requests that exceed fair use and to charge for paid editing for extensive work.

3. Cookies

We employ the use of cookies. By accessing Rememorie.com, you agree to use cookies in agreement with Rememorie’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

3.1 Cookies Consent

Upon first visit, you will be shown the cookie consent window. By either clicking “Accept” or merely continuing to use our website, you have read and agreed to the use of cookies for the essential functionality of your website and marketing data. If you disagree with any of these statements, please feel free to leave our website.

We may allow third-party cookie collection for analytics and controlled marketing purposes only; such third-party tracking is limited and governed by our Privacy Policy. If you do not accept third-party tracking, please do not use the site.

4. License

Unless otherwise stated, Rememorie and/or its licensors own the intellectual property rights for all material on Rememorie.com. All intellectual property rights are reserved. You may access this from Rememorie.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Rememorie.com

  • Sell, rent, or sub-license material from Rememorie.com

  • Reproduce, duplicate,e or copy material from Rememorie.com

  • Redistribute content from Rememorie.com

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Rememorie does not filter, edit, publi, sh or review Commenbefore to their presence on the website. Comments do not reflect the views and opinions of Rememorie, its agents, and/or affiliates. Comments reflect the views and opinions of the person whopostst their views and opinions.

To the extent permitted by applicable laws, Rememorie shall not be liable for the Comments or for any liability, damage, es or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Rememorie reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offens,ive or cause breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including, without limitation, copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent,nt or otherwise unlawful material which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business, or c,ustom or present commercial activities or unlawful activity.

You hereby grant Rememorie a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce, and edit any of your Company and all forms, formats, or media.

5. Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups,s which may not hyperlink to our website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law,, and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Rememorie; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to Rememorie. Please include your name, your organization’s name, contact information, as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Rememorie’s logo or other artwork will be allowed for linking without a trademark license agreement.

6. iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

7. Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that arise on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

8. Your Privacy

Please read the Privacy Policy below and proceed with using our website only if you agree to the conditions listed below.

8.1 Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

8.2 Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any time. We will consider requests to remove links, but we are not obligateto door so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

8.3 Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort,t and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

9. Billing & Shipping

Rememorie exclusively offers digital products and services to all of its clients. We do not directly provide you with any tangible physical items, including products, prints, and other physical items, ms unless otherwise stated on a product page at the time of purchase. If/when physical products, prints, or Print-On-Demand (POD) options are offered, the following applies in addition to the above:

  • Prints / POD models: Physical products may be (A) produced and shipped by Rememorie, (B) produced by a third-party vendor and shipped by Rememorie on your behalf, or (C) we may only prepare digital print-ready files and you arrange printing with a third party. The applicable model will be stated on the product page or at checkout for each physical product.

  • Proof & production: For any physical order, we will provide a final digital proof. Production and shipping will begin only after you approve the final proof or after you fail to respond within the approval window shown at checkout.

  • Risk & shipping: Risk of loss passes to you when the item is handed to the carrier. We will provide tracking details.

  • Defects & remedies: If a physical product is defective due to production or transit (verified with the carrier or producer), we will, at our option, replace the defective item or refund the cost of the physical product (excluding certain shipping or handling costs where expressly noted). If a physical product was produced by a third-party POD provider, some remedies may be subject to the provider’s own terms; we will assist you with such claims.

  • Cancellation window: Cancellation rights for physical items will be stated at checkout; after the stated cancellation window, the normal refund/replacement rules apply.

We collect and store your billing information solely for the purpose of complying with local taxes and regulations. Your information is stored securely and is never used for commercial purposes.

  • Your data will never be publicly shared

  • Your data will never be sold or exchanged with any third parties

  • Local EU regulations require us to collect your billing data

  • Your information can be used for invoicingtoo comply with tax authorities, such as collecting VAT, GST, and other taxes applicable

10. Marketing & portfolio use

We advertise a privacy-forward approach: we will not publish your photos publicly unless you give explicit consent. At checkout, you will be offered an explicit opt-in to allow anonymized before/after images to be used for marketing and portfolio purposes.

If you do not opt in, we will treat your files as private and will not use them for marketing. We may, rarely, contact select clients to request permission to use anonymized images (consent only, never automatic). Consent can be withdrawn by emailing us at the contact address below; withdrawal will not affect uses already published in reliance on earlier consent.

11. Changes to Terms and Conditions and Other Legal Pages

We reserve the right to update or make changes to these TOS and/or any other Terms and Policies documents from time to time in our sole discretion, and we may notify you of changes by making the revised version of these documents accessible through the website, which changes will become effective immediately.