Terms and Conditions

[Date of Last Revision: May 16, 2024]

These terms and conditions outline the rules and regulations for the use of Rememorie Service, located at https://rememorie.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Rememorie.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Refunds

You acknowledge and agree that the product that we develop for you is a customized artistic digital services. Refund or replacement will not be provided in the event that you merely do not like the product after seeing the initial result.

However, if you have used up your free revisions, send as second photo as a free replacement & are still not satisfied with the service, we may refund you at our discretion.

1.1 To be eligible for refund:

Here is the list of conditions you need to meet in order to get partial/full refund. You need to meet all conditions in order to be eligible.

1. You need to get a free quote/estimation of your photo(s) damage before placing an order
2. Your refund request was submitted within 14 days of the order date.
3. You sent us free replacement photo/video instead of the 1st one and still didn’t like the outcome.
4. You cooperate with us. You explained what was wrong with the photo and used are least 3 revisions.

If you meet all the conditions listed above you are guaranteed to get partial/full refund.

1.1.1 You are not eligible for refund:

If your situation matches with any of these points below you will not get refunded. We still happy to provide you with revisions and free replacement.

1. If you ordered our service without getting free quote/estimation by our artists prior to ordering.
2. You changed your mind and no longer want the product.
   • After the photo is done you may not use it, but refund can’t be done.
3. If we suspect you of extortion.

We may still decide to refund upon our discretion. 

1.2 Fee and Tax Exclusion

After receiving refund you will likely receive refund excluding tax and fees we pai. Depending on your payment method (Credit Card, Debit Card, PayPal or anything else) fees and tax may very and can be from 0% up to 10% of order total.

Please note that our fees are subject to change without notice since we just follow regulations of payment providers you used.

1.3 Payment Processors

In the event that you or another person on your behalf opens/commences any PayPal dispute, credit card processor dispute, or other similar dispute in relation to the payment of the Fee, you agree to close or withdraw such dispute within 24 hours of us providing you by relevant “Payment Provider” with evidence that we have sent you the Product.

In the event you do not close or withdraw such dispute, you hereby authorize and direct the Payment Provider to close/withdraw the dispute on the provision of these terms and conditions by us to the Payment Provider along with a copy of the delivery of the Product by us to you.

You hereby indemnify us for any loss or damage suffered by us as a result of your failure to comply with your obligations under this clause. You are entitled to the number of revisions as stated on the Website in respect of the Product purchased by you.

2. Cookies

We employ the use of cookies. By accessing Rememorie.com, you agreed to use cookies in agreement with the Rememorie’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

2.1 Cookies Consent

Upon first visit you will be shown cookie consent window. By either clicking “Accept” ore merely continuing to use our website, you have read and agreed to the use of cookies for the essential functionality of your website and marketing data. If you disagree with any of these statements, please feel free to leave our website.

3. License

Unless otherwise stated, Rememorie and/or its licensors own the intellectual property rights for all material on Rememorie.com. All intellectual property rights are reserved. You may access this from Rememorie.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Rememorie.com
• Sell, rent or sub-license material from Rememorie.com
• Reproduce, duplicate or copy material from Rememorie.com
• Redistribute content from Rememorie.com

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Rememorie does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Rememorie, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Rememorie shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Rememorie reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Rememorie a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

4. Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Rememorie; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Rememorie. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Rememorie’s logo or other artwork will be allowed for linking absent a trademark license agreement.

5. iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

6. Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

7. Your Privacy

Please read Privacy Policy below and proceed with using our website only if you agree with conditions listed below.

7.1 Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

7.2 Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

7.3 Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

8. Billing & Shipping

Rememorie exclusively offers digital products and services to all of its clients. We do not directly provide you with any tangible physical items, including products, prints, and other physical items.

We collect and store your billing information solely for the purpose of complying with local taxes and regulations. Your information is stored securely and is never used for commercial purposes.

• Your data will never be publicly shared
• Your data will never be sold or exchanged with any third parties
• Local EU regulations require us to collect your billing data
• Your information can be used for invoicing in order to comply with tax authorities, such as collecting VAT, GST and other taxes applicable

9. Changes to Terms and Conditions and Other Legal Pages

We reserve the right to update or make changes to these TOS and/or any other Terms and Policies documents from time to time in our sole discretion, and we may notify you of changes by making the revised version of these documents accessible through via website, which changes will become effective immediately. Please return to these documents periodically to ensure familiarity with the latest version, so that you can determine when these documents were last revised by referring to the “Date of Revision” at the top of this page. If you do not agree with the revised Terms and Policies, you have the right and should immediately stop using the APP, your continued access or use of the APP after any changes to these documents have been posted means your agreement and consent to such changes.

We reserve the right to change the Services scope and change the fees applicable to the Services at any time for any reason in our sole discretion and without notice. We are entitled to stop or restrict provision of the Services in full or in part toward a certain user. We retain powers to discontinue provision and/or support of the Services without any prior notice.

10. Links to Third Party Websites and Services

11. Fees and Taxes

Please be advised that while we generally do not include any taxes or additional fees in the pricing of our services and products, this policy is subject to variation based on the customer’s geographical location. United States, Canada, Australia, New Zealand are exempt from any additional taxes fees and charges.

VAT Charges for European Union Customers

Specifically, for customers residing within any member state of the European Union (EU), we are legally obligated to comply with EU tax laws, which include the collection of Value Added Tax (VAT).

Consequently, orders placed by customers within the EU will be subject to VAT at the applicable rate based on the member state in which the service is supplied. This VAT will be added to the total cost of the service or product at the checkout stage. We recommend that EU customers familiarize themselves with the current VAT rates in their respective countries to anticipate any additional charges.

For customers outside the EU, our standard policy of not including taxes or fees in the listed prices remains in effect, subject to any local tax laws that may apply.

12. Examples Posted Online on Our Website and Social Media

Please note that the before/after images displayed on our website are for illustrative and advertising purposes only. The actual results of our photo restoration services on your specific photographs may vary significantly. Several factors can influence the outcome, including but not limited to the extent of damage to the original photo, the quality of the photo or scan provided, and the specific restoration package you have chosen. Additionally, minor details often play a crucial role in the final result.

To ensure that your expectations are met and to avoid any misunderstandings regarding the potential outcome of our services, we strongly recommend that you request a free quote before proceeding with an order. This quote will provide a detailed assessment of the feasibility and potential results for your particular photo restoration project.

All examples of photo restoration work showcased on our website have been used with the explicit permission of the clients. These images are intended to demonstrate the range and quality of our services. However, the actual results you receive may differ based on the unique characteristics and conditions of your photographs.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding the examples displayed on our website and the potential variations in the restoration outcomes for your photos.